ECTS
60 ECTS crédits
Durée
2 ans
Composante
INNTO Angers - ESTHUA
Langue(s) d'enseignement
Français
Présentation
Taught entirely in English and bringing together students from all over the world, this two-year Master's degree International Hospitality Management offers a comprehensive view of the hospitality industry and prepares students for managerial careers in an international and fast-changing environment.
It is a generalist programme covering hospitality in its broadest sense — the art of welcoming guests and ensuring their satisfaction — in hotels and restaurants as well as on cruise ships, in event companies, airports, and leisure venues at destination. It prepares students both for guest-facing positions and for the support functions behind them: marketing, revenue management, human resources, finance, quality, guest relations and sustainability. Academic courses, professional practice and long internships in France or abroad build the versatility and intercultural skills expected in a global industry.
Marie-Christine Bonneau & Anne Sachet-Milliat
Co-directors of the International Hospitality Management track
Objectifs
The programme aims to train managers for the international hospitality industry, and more precisely:
• to provide a thorough understanding of the industry, its markets and its current issues;
• to train students to work and lead teams in an international, intercultural environment;
• to develop managerial competencies, critical thinking and rigorous research methods;
• to prepare managers to implement efficient and socially responsible policies;
• to facilitate employability through long internships in France or abroad.
Savoir-faire et compétences
On completion of the programme, graduates are able to:
• manage hospitality operations: front office, housekeeping, food and beverage, QHSE;
• design and market the guest experience, from market studies to revenue management;
• contribute to the strategic and financial development of a hospitality business;
• lead and manage international teams in an intercultural context;
• communicate professionally in English and in a second language;
Organisation
Stages
Stage | Obligatoire |
|---|---|
Durée du stage | 10 |
Stage à l'étranger | Possible |
Master 1: 4-month internship
Master 2: 6 -month internship
Programme
The master’s degree in international hospitality management is organized into four semesters, each built around seven major teaching themes. Some examples of courses are provided below.
1. Interpersonal Relationships: English for Hospitality, Second language, Intercultural Management, Interpersonal Communication, international Team Management
2. Hospitality Stakeholders and Worlds at Stake: Trends and Issues in Global Tourism, Tourism in the European Union, Asian, American, Russian and Eastern Europe and Middle Eastern markets
3. Hospitality Experience Design and Implementation: Front Office Management, Market Studies, Operational Marketing for Hospitality, Strategic Marketing for Hospitality, Guest Experience Design in Hotel Industry, Customer Relationship Management, Food and Beverage Management, Event Management
4. Strategic Development in Hospitality: Strategic Management for Hospitality Businesses, Business Plan for Hospitality, Hospitality Financial Management, Innovation Project in Hospitality, Localization Strategies for the Hospitality Industry, Talent management in Hotel Industry, Organizational Behaviour, Revenue Management, Distribution and Channels in Hospitality, Cruise Industry Development
5. QHSE Management in Hospitality (Quality, Health, Safety and Environment): Quality Management in Hospitality, Business Ethics and Corporate Social Responsibility in Hospitality, Technology and hotel project management
6. Research Skills: Master’s thesis methodology, Writing Skills for Research
7. Professional Skills: Hospitality Talks (Talk to hospitality professionals about their work), Information Technology Skills, Professional behaviour in luxury hospitality, Wine Culture for Hospitality
Sélectionnez un programme
M1 | Parcours International Hospitality Management
UE 1 : Interpersonal Relationships
5 créditsEnglish for Hospitality
1 créditsIntercultural Management
1 créditsInterpersonal Communication
2 créditsAu choix : 1 parmi 7
UE 2 : Hospitality Stakeholders and Worlds at Stake
4 créditsTrends and Issues in Global Tourism
2 créditsTourism in the European Union
2 crédits
UE 3 : Hospitality Experience Design and Implementation
6 créditsFront Office Management
2 créditsMarketing research
2 créditsCultural Events
UE 4 : Strategic Development in Hospitality
8 créditsUE 6 : Research Skills
4 créditsMaster's thesis methodology
3 créditsWriting Skills for Research
1 crédits
UE 7 : Professional Skills
3 créditsHospitality Talks
1 créditsInformation Technology Skills
2 crédits
UE 3 : Hospitality Experience Design and Implementation
5 créditsOperational Marketing for Hospitality
2 créditsStrategic Marketing for Hospitality
3 crédits
UE 4 : Strategic Development in Hospitality
5 créditsBusiness Plan for Hospitality
2 créditsHospitality Financial Management
3 crédits
UE 5 : QHSE Management in Hospitality
5 créditsUE 6 : Research Skills
8 créditsResearch Project
8 crédits
UE 7 : Professional Skills
7 créditsInternship report
5 créditsInternship grade
2 créditsSuivi de stage
M2 | Parcours International Hospitality Management
UE 1 : Interpersonal Relationships
3 créditsEnglish for Hospitality
1 créditsInternational Team Management
1 créditsAu choix : 1 parmi 7
UE 2 : Hospitality Stakeholders and Worlds at Stake
4 créditsAsian Markets
1 créditsAmerican Markets
1 créditsRussian and Eastern European Markets
1 créditsMiddle Eastern Markets
1 crédits
UE 3 : Hospitality Experience Design and Implementation
7 créditsGuest Experience Design in Hotel Industry
1 créditsCustomer Relationship Management
1 créditsFood and Beverage Management
2 créditsCorporate Event Management
1 crédits
UE 4 : Strategic Development in Hospitality
6 créditsOrganizational Behavior
2 créditsRevenue Management
2 créditsDistribution and Channels In Hospitality
1 créditsCruise Industry Development
1 crédits
UE 5 : QHSE Management in Hospitality
4 créditsTechnology and hotel project management
2 créditsEvents Project Management
2 crédits
UE 6 : Research Skills
5 créditsWriting Skills for Research
1 créditsResearch project
3 crédits
UE 7 : Professional Skills
4 créditsProfessionnal talk
1 créditsProfessional behavior in luxury hospitality
2 créditsWine Culture for Hospitality
1 crédits
UE 6 : Research Skills
17 créditsUE 7 : Professional Skills
13 créditsInternship Experiential Assessment
7 créditsInternship
6 créditsSuivi de stage
Admission
Conditions d'admission
A bachelor’s degree is required (Tourism Management, Hotel Management, Social Sciences, Management, Economics, Languages…).
Language requirement: minimum level of 785 (TOEIC) or equivalent TOEFL or IELTS or Cambridge Level B2)
Public cible
Students and professionals with great cultural openness, a good command of foreign languages, a an experience in the hospitality sector or other service professions involving strong customer relations and a real desire to develop management skills.
Droits de scolarité
Informations candidature et tarifsPré-requis obligatoires
You have a great openness, a good command of foreign languages, a sense of hospitality and a real desire to develop your management skills...
Language requirement : minimum level of 750 (TOEIC) or 70-80 (TOEFL) or equivalent.
Et après
Insertion professionnelle
This Masters’ programme leads to senior level positions in the international hospitality industry across a range of organizations, from international hotels and restaurants to events companies, cruise ships, airports, casinos, thalassotherapy centres, theme parks, etc.
Typical positions include Front Office Supervisor, Housekeeping Supervisor, Guest Services Manager, Marketing Director, Revenue Manager, HRM Manager, Communication Manager, Sales Manager, Director of Hotel Operations, Restaurant Manager, F&B Manager, Events Manager